frequently asked questions.
because we’d hate for you to be up all night thinking about tampons
I have a question about ohne tampons
What is the ingredients in an ohne tampon?
100% Organic Cotton. And (literally) nothing else – we’ve got you covered. Companies aren’t required to state what their tampons are made of, but we believe in transparency (and, besides, we’ve got nothing to hide), so our tampons are made of 100% organic cotton. And that’s it.
What’s so special about an OHNE tampon?
Unlike your average tampon brand, OHNE tampons don’t contain synthetic fibres, chemical additives, fragrance, dyes, chlorine bleach, residues of pesticides or herbicides. We’re being loud and proud about providing 100% organic cotton tampons that have a superior leak protection, they’re hypoallergenic, unscented and biodegradable.
What absorbency levels do OHNE tampons offer?
OHNE tampons follow the standard absorbency rules set by the FDA: Light tampons absorb up to 6 grams of liquid, regular 6-9g, super 9-12g, and super+ 12-15g. Choose an absorbency or a mix of everything to get you right through your period.
What applicator tampons does OHNE offer?
OHNE has cardboard applicator tampons which are 100% biodegradable (yes, even the wrapper!) We’re exploring BIO-plastic applicator tampons too – watch this space!
How often should I change my tampon?
The FDA recommends that you change your tampon every 4-8 hours. You should never leave a tampon in for more than 8 hours, and always make sure to use the lightest level of absorbency possible.
Are OHNE products certified organic?
Yes! All OHNE feminine hygiene products are not only GOTS certified, but also certified under the Soil Association too.
Do OHNE tampons contain genetically modified organisms (GMOs)?
Our tampons are 100% organic cotton, and nothing else, which means they’re free of nasties and GMOs!
Where are OHNE tampons made?
OHNE products are made in Europe and packed specifically for you in the UK. Our European partners have been manufacturing feminine products for decades, so they know their stuff.
Can I flush OHNE tampons?
While OHNE tampons are biodegradable, we do not recommend flushing them as tampons can cause blockages in your plumbing or septic systems.
I have a question about how OHNE subscriptions work
How does my OHNE subscription work?
It’s simple. You tell us the products that you need, the quantities and different absorbencies you require and we’ll put them through your letterbox in time for your period. If you have no idea how many products you need or when your period comes, that’s fine too – we’ll deliver a full regular or super box to you every month. No contracts or small print. Edit, pause, or cancel whenever you like.
If I sign up for a subscription, will my subscription be automatically renewed?
Yes, you’ll automatically be renewed. Visit your subscription preferences in your account to view, pause, edit and cancel your subscription. Send us a quick email at email@example.com or a message on our live chat for any further help.
How does OHNE pricing work?
OHNE products vary in price according to the tampon type but the quantity and variety of absorbencies you choose won’t affect the price – so choose your perfect combo! Oh, and shipping is always on us too!
I have a question about the OHNE referral program
Hey babe, glad you asked. You can get free tampons through our awesome referral programme – yep, you heard that right. Free. Tampons. For every friend you refer to us, you’ll get £5 direct into your OHNE account. Want that dolla? Start spreading the love. Also, make sure to check our T&Cs for more details on how the referral program works.
I have a question about how to change or deactivate my OHNE subscription
How can I adjust my assortment of products?
Easy! Just visit My Account, ‘View’ your subscription and press the ‘Edit’ button to adjust any of your subscription information, from product type and amount to assortment or delivery dates. If you need any help at all, just shoot us an email at firstname.lastname@example.org or why not catch us on live chat or Facebook messenger!
I didn’t have quite what I needed. Can I change the quantity and absorbencies of tampons in my box?
Absolutely. Simply send us a quick message via live chat, Facebook or email and we’ll sort it for you. Let us know the absorbency amendments within 3 working days of your box being shipped and you’ll have the perfect box for your due delivery. If it’s a very last minute change, we’ll still try and change it if we can! Email us at email@example.com and we’ll see what we can do.
My period is irregular or keeps changing! What do I do?
If your period has a mind of its own and doesn’t like commitment, we can simply deliver every 4 weeks until your period decides on its regular pattern – just let us know what works for you.
I’m going on holiday. Can I change my order delivery date?
Of course! If it’s more than 7 days until your next box is due to be delivered, you can change your next ‘deliver by’ date from the Edit screen. If it’s within 7 days, shoot us a quick message via live chat, Facebook or email (at least 3 days before the delivery date is due) and we’ll change it for you. Have a fantastic holiday. Can we come?
I won't be needing ohne products for a little while. How do I put my subscription on hold?
No problem babe. Simply log onto My Account and you’ll be able to view your subscriptions. Here you can skip your next box up to 7 days before your next ship date. If you need a little more time you can also deactivate your account (and it’ll be ready and waiting for you when you’re back).
Can I have additional tampons to give to friends?
Of course! Email firstname.lastname@example.org and we’ll put some extras in your box. We know that our friends love OHNE too, so we’re working on a ‘refer a friend’ scheme – watch this space!
What is your cancellation policy?
We’ll be sorry to see you go, but we don’t have any contracts. You can deactivate your account at any point before your subscription renewal date, free of charge. If you deactivate after your renewal date, you’ll have one last box and then your subscription will automatically end – but you’ll always be welcome back. All you need to do is re-activate in your account and we’re good to go again.
PS. If you’re certain you’ll never be back (there’s no stopping a babe on a mission) shoot our team a message at email@example.com and we’ll deactivate your account and delete all of your data from our system.
I have a question about the Anti-Teardrops
What is CBD?
Cannabidiol (better known as CBD) is one of over a hundred cannabinoids found in the Cannabis Sativa plant.
OHNE’s Anti-Teardrops 1% CBD Oil comes from the flowers of the Hemp Cannabis Sativa plant, where the cannabinoid molecules are at their optimum. We use a full-spectrum CBD extract (no cheap CBD isolates here, thanks) which is extracted using a supercritical Co2 extraction process. This allows a wide spectrum of cannabinoids to be safely stripped from the plant, such as CBD, CBG, CBDV, THC, and others. The THC is a trace element (<0.02%) so, no, it’s won’t get you high. OHNE Anti-Teardrops is also 100% above-board and totally legal in the UK.
How does it work?
CBD full spectrum extracts can work by interacting with the natural endocannabinoid system in the human body. The endocannabinoid system supports pretty much every important function in our bodies, from pain and mood to things like appetite and sleep. CBD extracts can evoke cannabinoid receptors found in various systems of the human body (such as the gut, skin cells, reproductive organs, and the brain) to help promote natural balance and skin healing. CBD has been researched to have a relaxant and analgesic effects which have been known to help relax the muscles. CBD is also an adaptogen, which is a term used to describe plants and herbs that are capable of supporting your adrenal system to balance your hormones and help manage your stress levels. They help speed up or slow down the release of stress hormones, depending on what your body needs at a given time.
Is our Anti-Teardrops Oil just made from CBD?
Nope – we actually combine organic oils & essential oils with 100mg full-spectrum CBD to create our Anti-Teardrops 1% CBD Oil.
The full ingredients list can be seen below babe:
*Hempseed Oil (Cannabis Sativa), *Argan Oil (Argania Spinosa L) , *Evening Primrose Oil (Oenothera Biennis), *Lavender essential oil (Lavendula Augutifolia) , CBD Full Plant Extract (Cannabidiol), *Lemon essential oil (Citrus Limon) & *Lemongrass essential oil (Cymbapagan Citratus)
Fragrance Allergens: Citral, Geraniol, Citronellol, Coumarin, Limonene, Linalool
* Certified Organic Soil Association
Why does the Anti-Tear drops have essential oils included in the ingredients list?
We’ve included essential oils in our CBD oil because not only do they have a bunch of therapeutic & healing properties in their own right, but they are also known to work in conjunction with the CBD to help bind and enhance the overall effect it has on the cannabinoid receptors found all over the body. Our amazing partner Graces London have been working with CBD and essential oils for 6 years, testing and learning about the best combinations for the ultimate chill.
Hemp seed oil is a natural superfood for the skin, argan oil and evening primrose oil work to keep your skin healthy and hydrated, with evening primrose oil also helping to regulate and balance your hormones. Lavender oil has been know to help with every kind of pain from muscular aches to emotional anxieties, lemon oil has got your back for improved circulation, mental health, and immune system, and lemongrass oil is antiseptic, antifungal, antibacterial, and super hydrating.
Is CBD gonna get you high?
Nope. CBD is the non-psychoactive part of the cannabis plant. So, it will not get you high.
THC is the main psychoactive component of the cannabis
Is CBD illegal?
CBD is perfectly legal. So long as a CBD product contains no more than 15% CBD and less than 0.2% THC, it is completely legal in the UK. So if you’re looking to gain some street cred, you’ve probably come to the wrong place – all these ingredients are totally above board. OHNE LTD do not sell or distribute any products that are in violation of the United Kingdom Misuse of Drugs Act 1971. It’s important to note here that, while the drops will fit nicely in your hand luggage, it is your responsibility as the customer to ensure that you are in compliance with local legislation. This means if you’re planning to travel outside the UK with any CBD product, check it’s welcome (and not illegal) in the countries/cities you’re travelling to!
How can I use the Anti-Teardrops Oil?
Some people use it to soothe and nourish hormonal skin, or as an aromatherapy tool to help relieve stress and anxiety, but we’d guess that, since you’ve found your way to OHNE, you’re planning to use it to make your period a little bit easier. So here are just a few of the ways you can get the most out of our pro-period CBD oil…
But first things first: do a patch test. This is just to make sure you won’t have any kind of allergic reaction to any of the ingredients in the product. Use a tiny drop on a small section of your skin to test for allergies. If you have a reaction, and this is just common sense, don’t use it again. Especially on or near your (very sensitive) vagina. If no reaction occurs, you’re good to go.
- Rub a few drops directly on your skin (ooh-er). Onto your belly, right over your uterus or across your lower back, wherever your period likes to attack.
- Another popular way to use CBD oil is as a supplement for stress or anxiety (we know for some of you those pesky PMS symptoms can get pretty rough). The best way we’ve found to do this is by popping a few droplets into our bubble baths for some aromatic relaxation. Ultimate self-care, right?
- This one might sound unusual – but the OHNE founders have even taken to applying their CBD oil directly on their (organic, obvs) tampons before inserting them.
(Please note: We are not telling you to follow suit and do so as our pro period oil is a CBD skin oil but the OHNE founders have loved the effects so much they like to get up close and personal.)
It’s totally up to you to decide how to use your Anti-Teardrops, babe. Because cannabinoids interact with the endocannabinoid system in the human body – and our bodies are all unique – what works for one person might not work for the next. Whatever method you decide to go for, we’d recommend starting with no more than 2-3 drops at a time and building up your
Got some exciting feedback of how you’ve used and loved our oil? Shoot us a message here (firstname.lastname@example.org) we’d love to hear all about it.
Is this product gonna save your life?
We’re all for alternative medicine here at OHNE, and it’s pretty much up to you what you want to consider life saving (the love of your life, a good book, the first time you tried avocado…) but we can’t tell you that our CBD oil is going to work miracles. It’s best you think of the Anti-Teardrops as the maraschino cherry atop your wellness cake. Anti teardrops can be used as a natural period aid…think Mother Earth meets Mother Nature. Our Anti-teardrops can be used to to help promote a natural balance in times of period need, but it’s not a substitute for medication. It’s just plant synergy babe!
The serious bit…
Disclaimer: This product is not intended to treat, cure or prevent any disease. OHNE LTD do not sell or distribute any products that are in violation of the United Kingdom Misuse of Drugs Act 1971. It is the responsibility of the customer to ensure that they are in compliance with local legislation.
Warnings: Seek medical advice if pregnant, breastfeeding or taking any medication. Avoid contact with eyes. Keep out of reach of children. This product is not intended for oral use.
This product should not be used as a substitute for a varied diet. Use only to supplement a healthy lifestyle and balanced diet.
Storage: Store in a cool place away from direct sunlight.
Made in the UK
Gluten free and (100%) Vegan. Never tested on animals.
Use within 12 months of opening.
Who makes our CBD?
We created Anti-Teardrops, in collaboration with Graces London, the prioneering brand who have been making CBd oils for the last 6 years.
P.I.F Held @
Dominion Business Park,
Goodwin Road, London, N9 0BG
I have a question about shipping and delivery
How do I choose my delivery dates?
In the checkout stage, just tell us when your next period is due and how often it comes. We’ll take it from there. If you have no idea, that’s no problem, we’ll just deliver monthly and if you want to change it at any point, go ahead. It’s free and easy. And don’t sweat, you don’t need to be in – our boxes will go straight through your letterbox.
We’re usually pretty fast at getting your product to you. If you’re ordering the OHNE Anti-Teardrops you can expect your product within 2-7 days of placing your order.
Where do you ship?
We currently only ship within the UK. Watch this space though…we’ll be shipping to other locations soon!
Is shipping free?
Yes, shipping with is always on us! The only tiny exception to this is if you have a coupon code for a free box of tampons, then you only pay shipping.
Do you do next day delivery?
We don’t offer next day delivery (yet) but if you need your box urgently just hit us up on our customer service chat, or ping us an email – we’ll do our absolute best to get your products out to you as quickly as is physically possible (no charge!). Good news is we’ll take over the planning from here – so next month your box will be with you before you need it.
How do you ship OHNE subscriptions and products?
OHNE products come through the post with Royal Mail. Our largest box size fits through most standard UK letterboxes. If you have a particularly tiny letter box then the post lady (or gent) may knock, leave it in your safe place or deliver on an alternative date. Our delivery envelopes are pretty nondescript (just in case you don’t want to tell the office you’re on).
Where can I track my order?
Each order has a specific tracking number that you’ll be emailed after your order ships. If you no longer have access to that email, you can request your tracking information by emailing us at email@example.com
My shipment hasn't arrived or it arrived damaged. What should I do?
Please email firstname.lastname@example.org and we’ll get things sorted out for you.
My tracking information says my order was delivered but I can’t find it. What do I do?
That’s annoying. Sometimes Royal Mail deliver to neighbours, leave parcels in your requested ‘safe place’ or leave a failed delivery note. If your OHNE box is nowhere to be seen, send us an email at email@example.com and we’ll make sure you get your products.
I have a question about paying for my box and OHNE’s refund policy
When is my credit or debit card charged?
When you have a subscription with us we charge your card when you place your first order. For your next boxes, the subscription renewal (and payment date) is 8 days before your requested delivery date. This gives us time to make sure you’ve got everything you need in time for your period.
If you’re placing a one-off order we charge your card when you place your order and you can expect it within 2-7 days babe (we ship using Royal Mail Standard Delivery).
What forms of payment do you accept?
We accept Visa, MasterCard and American Express. For international cards, simply add the international billing address you’d like to use to your profile and a UK address for shipping. We don’t ship internationally… yet!
My payment didn’t go through. What should I do?
That’s annoying. Send us message via live chat or Facebook or an email at firstname.lastname@example.org and we’ll try to sort it out together.
How do I update my billing address or card on file?
Simply visit your profile in My Account and adjust your billing address or preferred method of payment.
I'm unhappy with the product. Can I return my order for a refund?
We love our products and we think you will too, but we understand that relationships don’t always work out.
OHNE tampons: Given the intimate nature of our tampons, we
OHNE Anti-Teardrops CBD: If for any reason you’re not happy with our CBD oil, we are happy to offer a refund, or replacement as long as you return it to us within 28 working days. We deserve the right to refuse an exchange or refund if items are heavily used. Babe, get in touch at email@example.com so we can help sort this out for you. If you’ve noticed that there’s something faulty with the product within 28 days of purchase make sure you let us know so we can make sure other items aren’t affected.
What is your cancellation policy?
We’ll be sorry to see you go, but we don’t have any contracts. You can cancel anytime before your subscription renewal date, free of charge. If you cancel after your renewal date, you’ll have one last box and then your subscription will automatically end – but you’ll always be welcome back!
Is my account secure?
How do you use or share my information?
My payment method is PayPal, why do I need to change it?
In the very early days of OHNE we accepted PayPal as a form of subscription payment. We have since retired this as PayPal forces a number of limitations on the way a subscription can be edited. For example, PayPal doesn’t let users change their Tampon Type from Naked to Applicator. They also don’t allow you to adjust your cycle frequency or change your delivery dates. So we encourage anyone still using PayPal to visit My Account and ‘View’ your subscription. Simply press the ‘Change Payment’ button to update your payment method to Credit or Debit card with Stripe. Now you can make the most of our full range of Edit features!
I have a question about the ohne mission
What is the ohne mission?
OHNE was born out of a passion for women’s health, an anger at the inequality and irony that sees women in the UK being sold unlabelled, pesticide filled products while women in many parts of the world can’t access any at all; a drive to make a real change to period stigma, and the simple conclusion that we are all in this together.
The fact that there are still young women today who have no idea what’s happening to them when their period first appears, let alone have access to period products, is no longer acceptable in our eyes. That’s why part of our mission is to help change this – join us?
Does the cost of my box include a donation to your mission?
For every month you subscribe to OHNE, we donate to a ‘Girls Programme’ in rural Zambia run by an inspiring NGO called The School Club Zambia.
This programme provides innovative health education to girls in schools in rural Zambia, improves hygiene through the building of new and clean toilet blocks, and helps girls learn how to make re-usable pads and learn to sew. We are working WITH girls to improve their ability to manage their menstruation comfortably, safely, and with dignity. Our vision? A world where girls can do anything, period or no period.
The best bit? Regular donations from your monthly box means a greater & more effective contribution, creating real sustainability for the girls included in the programmes.
Why don’t you donate tampons and pads to girls in developing countries?
Revolutionising period management in low-income areas is about more than just the availability of menstrual health products. It’s about affordability, insufficient information, ongoing social and hygiene taboos, a shortage of clean water and adequate sanitation, as well as waste disposal facilities.
This is why we support an organisation that does more than just distribute disposable menstrual health products….the School Club Zambia uses a unique three-tiered approach to help girls reach their full potential so that they can succeed in their communities.
Who receives the donated money?
The money is donated directly to the School Club Zambia – and then we show you the cool things they get up to. For us, it’s really important to support a grassroots social enterprise that recognises the need to work in partnership with local communities.
Where can I follow my donations?
We will continually be keeping you updated on The School Club Zambia’s progress on our website, Facebook page, and Instagram.
You can also visit our partner website http://www.schoolclubzambia.org/
I want to donate more!
We knew you’d be bloody awesome. Either refer a friend so they can get OHNE our mission too, or you can donate directly through our partner’s website at http://www.schoolclubzambia.org/shop/4585708081