Privacy Policy

Your privacy is always important to us and we promise to keep your data safe and secure. Just so you’re clued in, here’s why we need it and how we use it.

Have a read over this Privacy Policy which explains OHNE LTD’s (“OHNE”, “us” or “we”) commitment to respecting the privacy of all of our members as well as visitors to our website. It describes how OHNE collects and uses the personal information that you provide to us on our website www.ohne.co. The policy also describes the choices available to you regarding how you can access and update any of your personal information that is used by us. Please be aware that we reserve the right to change this policy at any time (but we will always let you know if we do).

What information do we collect?

When you place an order, subscribe to a subscription or subscribe to our newsletter, we collect information from you. Where relevant, you may be asked for your: name, contact information, email address, birthday, credit/debit card information and billing address, shipping address and phone number. You may also be asked for other information relevant to customer surveys and/or offers. However, you may also visit our site anonymously.

If you do have a subscription with us, we automatically collect data on your menstrual cycle (which tampon you use, how often your period is, and what mix of absorbencies you use).

What do we use your information for?

The information that you provide to us may be used in any of the following ways:

  • To personalise your experience with OHNE. By providing us with your information, we are able to respond more accurately to your individual requirements and improve our products and services.
  • To process transactions and keep you updated on your subscription (for example, when your box has been dispatched).
  • To send periodic emails. The email address that you provide will be used to send you updates regarding your orders and to provide you with promotional information, special offers or information which we think you may find interesting.
  • To improve customer service. With your information, we are able to effectively respond to your customer service requests and any support needs you may require.
  • To improve our website. We are continually striving to improve our website and product offerings based on information and feedback that we receive from you.
  • From time to time, we may also use your information to contact you for market research reasons and customer feedback in order to improve our services and customise our website according to your interests.

 

How do we protect your information?

OHNE is committed to ensuring that your information is secure. We have put in place the relevant physical, electronic and managerial procedures to safeguard and secure any information that we collect online, in order to prevent unauthorised access or any disclosures of information.

The data we collect from you is stored in the European Economic Area (“EEA”) but may be transferred to and stored at a destination outside of the EEA (but still compliant with EU data protection laws). It may also be processed by staff operating outside of the EEA. By submitting your personal data, you agree to this transfer, storing and processing.

Your passwords are stored in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so.

Please note, we do not store any credit or debit card details.

Do we use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. They enable the site or service providers systems to recognise your browser and view and remember certain information. They also allow web applications to respond to you as an individual and can tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

OHNE uses cookies as they help us identify which pages are being used and remember and process the items in your shopping cart. They also help us analyse data about webpage traffic and improve our website in order to tailor it to our customer needs. They help us provide you with a better website, by monitoring which pages you find useful and which you do not. Cookies are used for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any other information, other than the data that you choose to share with us. Of course you can turn off all cookies via your browser settings. Similar to most websites, if you decide to turn cookies off, some of our services may not function properly. If you have any problems placing an order, simply contact us at ineedyou@OHNE.co and we can put the order through for you.

Do we disclose any information to outside parties?

The only third parties who may on occasion have access to information are the postal delivery service who simply gain the delivery address, and the parties we work with who assist us in operating our website, conducting our business, or servicing you. We will only work with third parties whose Privacy Policies match the high standards of the one in practice by OHNE and that comply with all UK and EU data protection laws.

For law compliance reasons, to protect the rights of ourselves or others, to enforce our site policies or for safety reasons, OHNE may be requested to release information.

Part of OHNE’s social mission is to better understand and improve women’s periods in the UK and worldwide. We anonymise customer data and analyse trends from the data to better understand women’s menstrual health and to deliver the best possible customer experience. OHNE reserves the right to share or sell anonymsed data where the insights can positively contribute to the greater understanding of women’s health. OHNE will never share or sell non-anonymsed customer data to third parties that are not directly involved in our business.

Links to other websites

Our pages may contain links to other websites that we feel may be of interest to you. Please note that once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites as we do not have any control over that website. Therefore, any links that we post that cause the user to use another site are not covered by this Privacy Policy. We recommend always checking the Privacy Policy of the website in question.

How do I change or delete my data?

You have the right to ask us what personal data OHNE holds about you. You also have the right to update or edit your personal data, or to ask us to delete your data if you chose no longer to be a customer. For enquiries, please contact us at ineedyou@OHNE.co.

Terms and Conditions

Please see our Terms and Conditions section.

Your Consent

By using the www.ohne.co, any related sites or social media pages, you are consenting to OHNE Terms of Use and Privacy Policy.

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